سياسة الاستبدال والاسترجاع

At The Poster Studio, we are committed to your complete satisfaction with your purchases of posters and frames. Below is our approved return and exchange policy, compliant with the applicable regulations in the Kingdom of Saudi Arabia. 1) Return/Cancelation Period and Conditions The customer has the right to return the product or cancel the order within 7 days from the date of receipt/contract if the product has not been used or benefited from, and it must be returned in its original condition. If delivery is delayed more than 15 days from the contract date (unless another period has been agreed upon or the delay was due to force majeure), the customer has the right to cancel the order and refund the amount. 2) Eligible and Non-Eligible Products Eligible for return/exchange: ready-made posters and standard sizes that are unused, in their original packaging, with all accessories (such as protective wrapping, corner protectors, stickers). Not eligible: digital wall posters. 3) Condition at Return The product must be unused, clean, and free from signs of hanging, framing, or adhesive strips. It should be returned in its original packaging and in the same condition as received, along with the invoice. 4) Damaged or Defective Products If your item arrives damaged or with a defect, please contact us within 48 hours of receipt with photos/videos showing the condition and the order number. After verification, we will arrange a free replacement or full refund (including original shipping fees if applicable). 5) Order Process and Return/Exchange Steps Contact us via: the store’s WhatsApp, providing the order number and photos of the condition if available. We will provide you with a return number and packing/shipping instructions. After receiving and inspecting the product, we will notify you of the decision (accept/reject) and proceed with the action (replacement/refund). 6) Fees and Shipping Costs Change of mind/not desired: the customer bears the cost of return shipping, and the original shipping fees are non-refundable (if any). Manufacturing defect/damage during shipping/incorrect order: we cover all shipping and return/exchange costs. 7) Refunds and Payment Methods The amount will be refunded to the original payment method within 3–10 business days after receiving, inspecting, and approving the return request (duration varies depending on the bank/payment provider). 8) Exchange vs. Return You can request an exchange for the same size/design (subject to stock availability) or a refund. If the price difference is in favor of the customer, the difference will be refunded; if in favor of the store, it will be collected before shipping. 9) International Shipping Customs/duties may apply depending on the destination country, and are the customer’s responsibility; they are non-refundable upon return. Timelines and fees vary depending on the shipping company and each country’s policies. 10) Contact Methods Email: [email protected] WhatsApp: +966552083703 Working hours: Sunday–Thursday, 9am–6pm